It looks like Apple is offering some third party cases as well if you pick that option instead of the bumper case.
Those who ordered with credit card are automatically getting refunds.
Download the "Iphone 4 Case Program" app to your phone.
http://www.apple.com/iphone/case-program/
I can't say what the process is like since I'm ineligible already. But people seem to be giving the app a high rating which is a good sign.
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